Compassionate Airfares

Air New Zealand offers compassionate airfares to immediate family members living out of town and needing to travel to another centre to attend the funeral service. The compassionate air fares offer a reduction on full or higher priced fares, but do not apply to some of the lower priced fares that are already below the compassionate airfare level.

Most commonly, the family member applies for a refund after traveling, supplying the necessary documentation.

To prevent people from applying for compassionate refunds on fares purchased at a cut rate, Air New Zealand has recently introduced the need for their prior approval over the phone before you send in the formal application. This means you have to phone the Air New Zealand refunds team on 0800 733 8637 with your booking or ticket reference number.

The Air New Zealand refunds staff will then advise you if there is likely to be a partial refund, or no refund if the air fare is below the compassionate fare level. If a partial refund is due, you then fill in the form provided (by your funeral director or by Air New Zealand) and fax or mail it to the Air New Zealand refunds team for processing.

Your funeral director will then, at your request, send off the necessary form to Air New Zealand verifying the death.

Please feel free to ask your funeral director for further information.

Ken C.22/11/17

We appointed Pellows and Beth Richards to handle our mums funeral and that decision ensured that we as a family were able to manage so much better through this difficult... read more

Stephen H.25/10/17

Such a warm and caring team that made me feel very welcome.

Noel J.02/12/20

I cannot thank Pellows enough for the gracious and dignified service they offered to my late mother. They did the same for my father back in 2005. Thank you so... read more

Rob M.25/09/19

Wonderful and compassionate professionals. Highly recommend